UX Researcher

Skylight

api product manager management

Posted 3 months ago

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DESCRIPTION

Skylight (https://skylight.digital/) is at the forefront of a civic movement to reinvent how the government serves the public in a digital world.

We’re looking for a UX Researcher to join our talented team of technologists in driving this movement forward.

You’ll be a key part of our small, but rapidly growing team, which consists of former Presidential Innovation Fellows, founders of 18F, and members of the U.S. Digital Service.

We work in small, fast, agile teams to create exceptional customer experiences and enduring solutions out of the government’s most complex design and technology challenges. The work is challenging, but highly rewarding.

Your initial engagement will be with the State of Connecticut, which is one of the first state & local governments undertaking an organizational-wide digital transformation. The initial focus of this transformation is on improving services related to serving the needs of children and families. These services range from reducing infant deaths to improving early childhood development.

Our job is to help jumpstart and accelerate the State of Connecticut’s transformation through high-impact activities such as:

  • Identifying and prioritizing which services to improve through user experience research and technical discovery
  • Creating a comprehensive, flexible roadmap for change to guide decisions and actions around service improvement, policymaking, and budgeting
  • Instituting new digital policies & standards (for example, API standards)
  • Developing and empowering digital talent throughout the state government (for example, via recruiting, training, and coaching)
  • Executing on tightly-scoped delivery projects to set the foundation for broad-based change, as well as demonstrate the art of the possible

REQUIREMENTS

What you’ll do:

  • Find good user research participants
  • Apply a mix of quantitative and qualitative user research techniques (for example, user interviews and contextual inquiry) to gain greater empathy for the needs of users
  • Clearly communicate research findings with internal and external collaborators
  • Translate research findings into service / product design hypotheses
  • Employ usability testing to validate those hypotheses
  • Guide the direction of the service / product and continually advocate for users
  • Collaborate with others as part of a cross-functional team that includes user experience researchers and designers, product managers, engineers, and other functional specialists
  • Represent Skylight's culture of delivery when interacting with government stakeholders and other contractors

What we’re looking for:

  • Experience working as a UX researcher within a multidisciplinary, agile team format
  • A good grasp on the tools of the trade, and the ability to be nimble and resourceful if constraints arise
  • Ability to communicate the purpose and need for user-centered methods with diverse audiences
  • A mindset and work approach that aligns with our core values (https://skylight.digital/culture/)
  • Ability to travel to Hartford, Connecticut frequently

BENEFITS

We focus on supporting you in a variety of ways:

  • Competitive salary
  • Profit-sharing and/or bonus opportunities
  • Health insurance, including medical, dental, vision, and more
  • 401k match at 10% of your salary
  • Unlimited paid time-off policy
  • $2,000 continuing education allowance, including conference events
  • Time to focus on activities such as learning & development, open-source projects, and community outreach
  • An environment that empowers you to unleash your superpowers for public good
  • Potential for relocation assistance if willing to move to a HUBZone area (https://maps.certify.sba.gov/hubzone/map). (Read more about us being a HUBZone: https://skylight.digital/about/#hubzone.)

Note that we participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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