Technical Customer Success

SmarterQueue

CSS customer support html customer support virtual assistant

Posted 3 months ago

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🚨Please read carefully before applying. This position is 100% remote 🌍Your timezone must have a minimum of 2 hours overlap with London (GMT) 🇬🇧


ABOUT US

SmarterQueue is a ground-breaking social media tool.

On average, our platform saves Customers over 8hours per week, and increases the effectiveness of their social media content up to 300%.

We are a fully remote team of 15, spanning the UK, Canada, America and Europe, building a tool which adds real value to influencers and marketers lives.


WHAT YOU’LL BE DOING

- Responding to technical support questions, requests and complaints from our Customers via email and live chat.

- Writing technical Knowledge Base articles.

- Preparing and hosting live webinars for our Customers.

- Recording and editing feature explainer videos.

- Creative thinking & sharing ideas so that the Customer Success Team continuously evolves and improves.


ABOUT THE ROLE

- Working days Mon, Tues, Weds, Sat, Sun (Thurs and Fri = days off).

- 30 hours+ per week.

- Contract postion.

- You will work 100% remotely and report directly to the Head Of Operations & Customer Success.

- You must have your own computer/equipment with a solid connection to the internet.


ABOUT YOU

- You are native or fluent in English (verbal and written). Perfect spelling and grammar is essential.

- You are very self motivated and driven to learn and improve your skills.

- You have a technical customer service background. You're very technically minded, tech-savvy and really enjoy troubleshooting technical issues. Getting to the bottom of things is your thing!

- You love helping people. You have been known to turn a customer complaint into a testimonial for great customer service.

- You are a team player through and through.

- You have unshakable confidence on camera and speaking in front of groups of Customers.

- You pay attention to detail. If you’re not clear what the Customer is saying, you dig for detailed information.

- You love clear communication. You communicate effectively and in a timely manner. You are able to distil complex concepts into plain English, and vice-versa.

- You love social media and can easily understand the goals of a SmarterQueue Customer.


BONUS POINTS

- Previous startup experience.

- Previous remote working experience.

- You’ve done social media yourself (so you know our customers’ motivations).

- You’ve used social media scheduling tools, e.g. Buffer, Hootsuite etc.

- You’ve used lots of SaaS products

SALARY


- Salary range USD $20 - $35 per hour (dependent on experience)

HOW TO APPLY


- Send an intro email (or a video) with your CV and cover letter


✨We’re actively looking for a diverse and gender-balanced team.


➡️Visit https://smarterqueue.com for more information about the produc

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