Support Engineer



Posted 3 months ago

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Revl is seeking a motivated, self-directed support engineer for a combination systems administrator, site support, and testing engineer. We’re looking for someone with excellent customer support skills, good organizational skills, and a great ability to communicate. Linux, networking, Docker, bash scripting, and general troubleshooting skill are also highly desired.

Revl makes auto-editing software and smart action cameras. Our customers are sky diving operations, big auto industry players, and zip line operators. What they all have in common is that they want to use our cameras to capture their client’s experiences and then use our software to automatically turn all that footage into a great final edited video that they can sell to their customers. Our auto editing software is fast: a final rendered video is ready less than five minutes after the client has completed the experience! You can see our complete system in action here:

This position is for our front-line support: the person who answers the phone and responds to emails when customers have issues. From there you’ll need to use your judgement to triage. In some cases you can call the customer and teach them how to fix issues themselves. In other situations you’ll need to connect remotely to their machine and fix issues, or escalate the issue to other engineers. You’ll need to keep the customer informed, coordinate the engineers working to solve the issue, etc. In some instances we’ll create a manual edit for a customer so video editing experience is desirable. When not working on support calls you’ll help test systems prior to deployment and write scripts to automate some manual tasks. Since most of our customers have their highest volume on weekends and issues tend to crop up towards the end of the day working weekends from 11am until 7pm is required.

We are well funded by several reputable VC’s and Angel Investors including Y Combinator, Comcast Ventures, Frog Design Ventures, Luma Pictures, Bill Tai, and Lars Rasmussen. We offer competitive salary, early equity, and health insurance.

We are a distributed software team so you can be located anywhere in the USA. Our main office is a beautiful, commuter friendly space in SoMa San Francisco, where we also offer daily catered lunches for all local employees.

Requirements: • Strong communication and interpersonal skills • Self directed • Attention to detail • Basic Linux skills (bash, ssh)

Preferred but not necessary: • Video editing experience • Advanced Linux (shell scripts, systemd, networking) • Docker • Programming background in any language • A love of action sports

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