Student Success Coordinator

Lambda School

customer support virtual assistant customer support saas customer support

Posted 1 year ago

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Lambda School is a combination of a school and an investment fund. Lambda School's mission is to find untapped or underutilized talent, and to train that talent for the most in-demand jobs in the world. Lambda School is pioneering a new model of higher education in which the school invests in the students, instead of the other way around.

Lambda has just successfully completed its Series B fund raising round with premier tier venture investors. We are operating in 40+ states across the US today and eyeing international expansion opportunities. 

This is a student-facing, semi-technical and administrative role on the Student Success team, reporting to the Director of Student Success. As the Student Success Coordinator, you’ll serve as the main point of contact for project managers (PMs) and provide PMs with the tools they need to support students. Additionally, you’ll provide assessment evaluations of student performance, play a key role in creating student action plans, and manage student feedback loops.

You must be comfortable suggesting and implementing new ideas that improve the quality and integrity of the school. You understand that there are always new opportunities for improvement and ways to elevate our standards.

Duties and Responsibilities:

Supervise Project Managers and oversee PM Slack Channels

Create training materials and implement new tools and processes for Project Managers

Proactively reach out to students who may be falling behind and create corrective action plans

Ensure daily attendance reports are filled out and accurate

Coordinate with PMs on Daily Standup feedback

Monitor the Slack Feedback channel

Manage student feedback looks: Anonymous feedback, Sprint Review feedback, Peer Code Review feedback, etc

Follow up on Loaner Laptop requests and execution

Develop and follow up on Student Action plans

Lead the Part Time course evening Standup and Review sessions

NPS Detractor and Passive outreach

Maintain the data integrity of the Student Master Tracker, ensuring students have correct labeled sections, entering new class data, and updating section changes.

Support Intro course logistics and PM support coordination

Ensure best practices are maintained and enforced within the Student Master Tracker

Other duties as required

Education, Skills and Experience:

1+ years of experience in a customer service facing role

Enjoys working with data and pays great attention to detail

Is task oriented and diligent about following up

Great people skills -- sales experience preferred

Very strong organizational skills

Self-starting with the ability to effectively work autonomously with little oversight

Excellent written and verbal communication skills; meticulous attention to detail

Passionate about helping others succeed

Intelligent, dedicated, flexible with a willingness to experiment

Bonus points for experience with Zoom, Slack,, Piazza, Youtube

The position is a full-time, salaried role with medical benefits. We aim to find the right candidate and are looking to hire swiftly.

Lambda School is an equal opportunity employer, and acts in this capacity without regard to race, color, religion, sex, national origin, age, or disability.

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