Senior Customer Engineer


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Posted 4 months ago

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We are looking for a passionate Senior Customer Engineer to bring Pulumi’s cloud programming model to the world. You will be a part of realizing a vision where every developer can program the cloud.

In this customer-facing engineering role, you will be the center of successful implementations of Pulumi with our newest users. It will be your job to take the shared vision of a customer deal and deliver on it: from assessing our customer environment, building a customized deployment plan, and working internally and externally to ensure our customers are happily using all of the Pulumi power they purchased.

Expect to be challenged, learn, teach, and collaborate with a world class team of great people.

Pulumi is headquartered in Seattle, WA. This role is home office, preferably based on the East Coast to best serve our customers there. If you prefer a co-working space, that can be arranged. We are committed to our remote workforce and building a cohesive team.

In This Job You Will:

  • Work with customers across their entire lifecycle - from pre-sales (demos, answering inbound questions, reaching out to new users) to post-sales (on-boarding, technical reviews, answering support tickets.)

  • Create technical materials for customers - examples, guides, demo scripts, product briefs, etc.

  • Onboard enterprise customers, optimizing Pulumi for their environment.

  • Close the loop between customers, product, and engineering teams, championing the product to the customer, and bringing their requirements to the roadmap.

  • Listen and respond; build and advise on the best technical choices for our customers.

  • Be challenged, solve new problems, teach about our technologies, and figuring out new, better ways to delight our customers.

To Be Successful In This Role, You Have:

  • Pre- or Post- Sales experience using devops products with enterprise customers.

  • Comfort coding in TypeScript, JavaScript, Python, or Go. Hands-on development work for customer implementations is required.

  • A commitment to user experience, customer optimization and successful implementation of new products.

  • Deep familiarity with core web technologies, Open Source technologies, and public cloud platforms.

  • Exceptional customer management, presentation and communication skills.

  • BS degree in Computer Science, or equivalent practical experience.

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