Saas Customer Success

Skedda

SAAS

Posted 4 months ago

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Weโ€™re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.

Weโ€™re an Australian-based SaaS startup, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.

Your role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.

We're a small team, so you'll have a big impact on the product!

Your day-to-day will involve: * Answering questions from prospective and existing customers through the in-app communicator * Helping customers find solutions to their unique scenarios * Conducting scheduled product demos online or via phone calls * Collect and report feedback for driving product-development decisions

For this role we need you to: * Be motivated to help people with their questions * Have a friendly, engaging and relaxed style * Demonstrate outstanding written communication in English * Be generally interested in SaaS products

Specifics:

We're looking for someone to join our team on afull-timebasis, however we'll start things on a part-time basis as we get to know each other.

The initial phase will be a flexible arrangement of 20hrs per week with a minimum of 3hrs per day for a few months.

Things will move to a full-time role if itโ€™s a good fit on both sides.

Requirements

The position is completely remote but does require that you live in a timezone between: UTC-07:00 (West Coast USA / Canada) - UTC-10:00 (Hawaii)

The role requires availability for 18:00 UTC - 02:00 UTC * West Coast USA / Canada (Local time 11am โ€“ 7pm) * Hawaii (Local time 8am โ€“ 4pm)

Location

  • United States, Canada
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