Director of Sales & Customer Success

Contap Social

saas sales B2B marketing B2B sales saas product marketing

Posted 4 months ago

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No Director experience? No Problem. We're looking for someone with strong sales background that we can mold into OUR Director of Sales & Customer Success!

Full-time Opportunity - Remote

At Contap, we partner with event organizers and provide them with free software to host their events on our platform. We are seeking a Director of Sales & Customer Success to help those event organizers discover our many benefits through prospecting, inbound demos, on-boarding of our event software, and providing ongoing support for customers. This position will report directly to the Chief Executive Officer (CEO) and contribute immediately to sales campaigns. Working with us means you’ll be challenged, surrounded by high-quality teammates, and learn something new every day.

WHAT WE OFFER:

  • No lame work cubicles with people in suits breathing down your neck. 

  • Pretty sweet grey Contap Social t-shirts. 

  • Below-market starting salary (sorry, we’re a startup! See how we made you smile before breaking that to you!) 

  • Equity in an extremely fast-growing startup (yes!), in at the ground level, like 3,4,5 employees! 

  • Comprehensive health benefits & 401k. 

  • Ongoing training & professional development. 

  • Extremely hard working coworkers who always have your back. 

  • Flexible work and vacation schedule. 

  • Opportunities for rapid advancement as the company grows. 

  • The flexibility to work from home, the coffee shop, etc. 

ABOUT YOUR ROLE

You’ll be using tools such as Zoom, HubSpot, Asana, Slack, and more to sell, on-board and retain Contap Social event organizers. You will prospect, network with the right folks, set sales calls and perform software demos. Then, you and your team will on-board new clients and support clients after they are on-boarded.

RESPONSIBILITIES:

  • Provide regular updates on overall business & campaign performance to CEO. 

  • Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales opportunities. 

  • Sell products by establishing contact and developing relationships with prospects; recommending solutions. 

  • Maintain relationships with clients by providing support, information, and guidance; researching and recommending new revenue streams and service improvements. 

  • Identify product improvements or new products by remaining current on industry trends, market activities, and competitors. 

  • Prepare reports by collecting, analyzing, and summarizing information. 

  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. 

ABOUT YOU:

  • Diligent - You get things done, and you get them done fast. Your follow-through on tasks is superb and you have perfected your organization skills. 

  • Positive - You possess an outstanding, positive attitude as well as an eagerness to learn from and contribute to a team. 

  • Inquisitive - You are curious and are constantly looking for ways to improve upon things. 

  • Resourceful - You never miss a deadline, and if it’s in jeopardy, you find ways to solve problems, overcome barriers, and get the job done. 

  • Independent - Once you understand your objective, you excel without someone checking in on you constantly. You enjoy working remotely and thrive in situations where people count on you. 

QUALIFICATIONS:

  • Only applicants who are well-rounded, possess a great work ethic, and have a profound sense of urgency need apply. 

  • Bachelor's degree preferred, but will consider exceptional performance or significant experience in place of formal education. 

  • 5+ years of work experience in sales, customer support, B2B sales, software sales; preference will be given to candidates who have software sales and software support experience. 

  • Strong writing, verbal, and analytical skills. 

  • Tech savvy, having great familiarity with social media, mobile apps, mobile technology, and current events in the technology space.

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