Customer Success Manager

Rebrandly

customer support customer support virtual assistant

Posted 19 days ago

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We’re looking for Customer Success Manager to join our team, working alongside our support and sales teams to provide top-notch customer care to our growing user base.

You’ll provide phone and email support that’s both commercial, administrative and technical in nature.  You’ll give customers in-depth product advice and first/second level technical support.

The ideal candidate is smart, organized and extremely proactive. This position is suited to someone who is a real self-starter with a customer-centric attitude. Based on the remote nature of this position, you’ll need to be extremely comfortable working autonomously in a fast-paced environment. 


Responsibilities

Respond to a variety of incoming support, sales and product inquiries from new and existing customers in a timely, professional and effective manner

Handling sometimes complex customer requests or complaints through from initial contact until resolution

Support the sales team with business-related activities and hand over leads

Take responsibility for customers having a great experience with our product

Work with the tech team to report common user issues, suggest improvements and convey important feedback 

Requirements

A third level qualification discipline

Native English

Experience with customer communications/support software (Zendesk, Intercom or similar)

Ability to handle a high volume of customer care tickets

Excellent written and verbal communication skills, the ability to explain complex topics simply

A genuine interest in internet culture and technology

Available to work North American timezone office hours

Nice to Have

Prior experience in a support role

Understanding of common web technologies

Remote team experience

Startup experience

SaaS experience

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