Duties and Responsibilities:
HYPR is looking for a exceptional Customer Success Engineer to help our customers deploy and integrate HYPR's true passwordless solution on-prem, in the cloud or hybrid environment. The responsibilities will include owning the technical engagement and success of customer implementations, defining architectures, rolling out HYPR in phases and in the process troubleshoot and resolve customer challenges by working with the customer and HYPR product management and engineering.
The Customer Success Engineer will travel up to 50% of the time and is the leading representative of the Company in front of client deployments, and rollouts with significant visibility across leadership and Company goals.
5+ years experience in a customer facing capacity such as customer success engineer or sales engineer (POC level) or professional services.
Ability to work creatively and analytically to solve technical problems and understand business issues
Excellent communication and troubleshooting skills and able to multitask.
Development background is a big plus especially if it on IOS or Android
Authentication and Authorization
Deployment and Architecture
FIDO, SAML, OAuth, OIDC, RADIUS, LDAP
Significant technical background in some of these described protocols
Coding in Java, Python, Shell, Swift
Windows such as Domain Controllers, Active Directory and Active Directory Certificate Services
Comfortable in working on Linux
REST API and tools such as curl, openssl, packet sniffing etc
Contribute to artifacts such as knowledge base, blogs and customer portal to ensure repeatable processes and solutions
Work with all business units such as product management, engineering and services by communicating proactively to resolve customer issues
What HYPR Offers:
All frontend and backend engineers are Senior, you’re joining a team of All Stars who consistently deliver the highest quality code and products in tight timelines
An organisation with a great work life balance. Many of our employees have families and responsibilities outside of the office that they are able to easily meet.
Extreme product focus, at HYPR you’ll never be spinning your wheels on tasks that do not matter. Everything we develop is cutting edge and important.
High levels of ownership. We understand that we are able to do our best work when we can bring insights together.
An emphasis on collaboration and access to giants in the industry. We achieve our best because we employ the best.
Our engineers use the latest frameworks and language iterations. Our marketing, sales, ops and more utilize the best and latest tools for innovation and scale.
Competitive Salary & Equity offer with significant upside as we scale
Great Medical/Dental/Vision coverage, as well as FSA/HSA, 401k available and more
Generous equipment budget and customized workstation. You will have what you need to be successful
Work authorization: US Citizen or H1B Full Time Opportunity: Yes Remote: Available
HYPR is an Equal Opportunity Employer.