Customer Happiness Manager


customer support CRO admin customer support customer success customer support ecommerce saas customer support saas

Posted 4 months ago

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About Reedsy 

We’re here to help authors find world-class professionals to create amazing books. Our curated marketplace gathers some of the best freelancers in the industry — the likes of Stephen King's designer, Neil Gaiman's editor or Walter Isaacson's publicist.

We’ve grown to a community of 150,000 authors and over 1,500 freelancers in just a few short years, while picking up a number of industry awards along the way. Want to help us? Cool, keep reading!

Job Description 

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will: 

- Offer customer support; 

- Review projects submitted on the platform; 

- Reach out to top creative professionals and present Reedsy to them; and 

- Follow requests for publishing services sent by our clients to our professionals.

Person Specification: 

- Customer support experience (Intercom, Crisp, Zendesk, etc.) 

- Experience automating support processes 

- Great understanding of on-boarding and conversion rate optimization (CRO) techniques 

- Entrepreneurial minded 

- Strong writing skills 

- Native-level English speaker

Bonus Points 

- Previous experience working for a marketplace and/or in a creative industry 

- A good dose of ambition, as well as a great sense of humour 

- Fluent in French, Spanish or German

How to Apply 

We currently receive over 30 applications every day and we won't spend any time on generic messages. If you'd like to stand out, make sure that 

1) you've done some research about Reedsy and signed up to try the product; 

2) you include a well-structured and **concise** message with your application explaining why you find Reedsy interesting and why you'd be a good fit. Show off but not too much :).

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