Bonfire.com is transforming the way people buy and sell high quality custom apparel. As a leading fundraising site, we’ve helped thousands of causes and organizations raise millions of dollars by selling their own shirts.
We are a young, agile startup based in Richmond, VA growing by leaps and bounds.
We’re looking for an outstanding personality to join our Customer Success Team to help advance our goal of providing the most human—and most helpful—customer experience possible.
This is a full-time, US-based position with a Saturday – Wednesday schedule (Thu/Fri off). You may be in-office or remote.
Email customers. A lot. This is our primary medium for solving customer issues and where you’d be spending the majority of your time
Live chat. When customers need something fast, they need us to be available.
Phone support. While we are too small of a team to take calls for everyone, if someone asks we will make a way.
Coach customers on our platform
Reach out to potential customers and educate them on Bonfire’s value
Consult customers on best practices
Provide t-shirt design help and concepting
Identify customer trends to supply our Product and Dev teams with feature requests and bug reports
Advocate for a world-class customer experience in cross-functional team meetings
Excellent written and verbal communication skills
Creative problem-solving abilities
Commitment to lifelong learning
The ability to work in a fast-paced, challenging environment
The desire to meet and exceed measurable performance metrics
Customer service experience
A relentless commitment to empathy
The ability to work quickly, efficiently, and under pressure
Attention to detail
Bonus skills & attributes:
Previous experience working remotely
Background in design or art (esp. Adobe Creative Suite)
Experience at a tech company or startup
You’re in good company (with a good company). We offer:
The ability to work remotely some or all of the time
Excellent insurance benefits including: health, dental, HSA, and 401k plan
An amazing workplace culture
The option to work holidays for overtime pay
The chance to make a real impact on the company’s growth and history
An opportunity to help make a difference in thousands of people’s lives
An environment to grow your skills, learn new technologies and tools, and to challenge yourself (while having fun)