Chief Operating Officer


Posted 3 months ago

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7 Cups’ mission is to empower every human to care for one another. Since graduating Y-Combinator in 2013, 7 Cups’ has significantly expanded access to emotional support and behavioral health. We are currently the largest mental health system online and one of the largest in the world. Over 2 million people from almost every country on the planet (191/195) in 152 different languages use the platform each month. We are living in a world with an immense love deficit. Many of us are not receiving the love we need to reach our true potential and to truly thrive. We are solving this huge problem, and trying to change the stigma around mental health.

7Cups is seeking a business savvy Chief Operating Officer capable of taking us to the next level. You will work alongside the CEO to execute the company vision, put procedures and resources in place to promote scaling.  You have a strong understanding of the operational requirements and insights into how to make things better. Your goal is to secure the functionality of business to drive extensive and sustainable growth.

What you’ll do:

Oversee the daily operations of the organization to meet business goals and projections

Design and implement business strategies, plans and procedures and set comprehensive goals for performance and growth

Measure and report on operational performance and develop plans to improve relevant key performance indicators

Empower the operational team with the leadership and resources they need to successfully complete operation initiatives

Coach and manage team members to encourage maximum engagement and performance

Partner with other company leaders to accomplish short and long-term operational goals

Develop and champion change initiatives in a performance based environment.

Participate in expansion activities and manage relationships with partners/vendors

Positively represent the company at all times through a success-oriented and professional demeanor

What you bring:

10+ years of operational or relevant experience in leadership roles

Proven track record of effectively scaling operational processes and team

Ability to interact with complex systems in healthcare, government, universities, and more.

Has a thorough understanding and experience of the full range of business functions and systems, including product, engineering, operations, research, clinical initiatives, budgeting, strategic development and planning.

Strong analytical and data-driven mindset that translates into effective decision making and problem solving.

Strong people manager with ability to inspire employees to live up to their potential and optimize their productivity

Early stage startup or founder experience is a plus; preferably in helping scale an organization from ~12 to 100+ employees

Master’s degree in business or related field preferred

What you get:

Remote-first culture, work where you want

Competitive compensation and opportunity for advancement through meritocracy

100% medical, dental and vision coverage

Generous PTO policy promoting rest for mind/body/soul

Equal Employment Opportunities at 7Cups:

7Cups is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. 7Cups believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.  

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